Policies
Policies
Store policies and important information
Shipping Policy
Shipping Policy
At Sweet Candy, all orders are fulfilled and shipped directly by our trusted supplier.
Shipping Methods
We offer shipping to a wide range of countries using available shipping methods based on your destination. Shipping options and costs are calculated automatically during checkout.
Delivery Times
Our supplier's average delivery time is approximately 4.3 days. Actual delivery times may vary depending on the destination country, shipping method, customs clearance, holidays, weather conditions, and other factors beyond our control.
Typical estimated delivery times include:
- Standard Shipping: Approximately 4–10 business days
- Express Shipping: Approximately 2–10 business days
The estimated delivery time for your order will also be displayed during checkout whenever available.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address, the selected shipping method, and the total weight of your order.
Order Tracking
If tracking information is provided by the shipping carrier, it will be shared with you after your order has been dispatched.
International Orders
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
Questions
If you have any questions regarding shipping or your order, please contact our support team through our Contact page or by email.
Refund and Return Policy
Refund Policy
Refund Requests – No Product Returns
At Sweet Candy, customer satisfaction is important to us. Due to the perishable nature of food products, we do not accept physical returns of products after delivery.
Refund Eligibility
You may request a refund within 30 days of delivery only if:
- The product arrived damaged.
- The product was defective.
- The product was expired upon delivery.
- You received the wrong product.
To request a refund, please email sweetcandysupport@gmail.com and include:
- Your order number.
- A description of the issue.
- Clear photos showing the problem.
Please do not send products back to us. We will review your request based on the information provided.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind.
- Personal taste or preference.
- Orders where no product defect or fulfillment error is found.
- Requests submitted more than 30 days after delivery.
Refund Processing
Once we have reviewed your refund request, we will notify you whether it has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at sweetcandysupport@gmail.com.
Privacy Policy
Privacy Policy
Last updated: July 30, 2026
Sweet Candy ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or contact us.
By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you use our website:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order information
- Payment confirmation information
- Device information (such as browser type, IP address, and device identifiers)
- Website usage information through cookies and similar technologies
- Communications you send to us
We do not store your full credit or debit card details.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders.
- Deliver products to your shipping address.
- Process payments securely.
- Respond to customer service inquiries.
- Provide order updates.
- Improve our website and services.
- Detect and prevent fraud or unauthorized activity.
- Comply with applicable legal obligations.
Payment Processing
Payments made on our website are securely processed through Tap Payments. Payment information is handled by our payment provider according to their own security and privacy standards. We do not store your full payment card information.
Order Fulfillment
To fulfill customer orders, we may share the necessary order information, such as your name, shipping address, phone number, and ordered products, with trusted fulfillment and shipping partners, including DropCrave, solely for the purpose of processing, packaging, and delivering your order.
Shopify
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and process orders.
Shopify may collect and process personal information necessary to operate the website, process transactions, improve security, and provide related services.
For more information, please review Shopify's Privacy Policy:
Cookies
We use cookies and similar technologies to:
- Keep your shopping cart active.
- Remember your preferences.
- Improve website performance.
- Analyze website traffic.
- Help prevent fraudulent activity.
You may disable cookies through your browser settings; however, some website features may not function correctly.
Sharing Your Information
We may share your information only when necessary with:
- Shopify
- Tap Payments
- Shipping carriers
- DropCrave (order fulfillment)
- Technology and hosting providers
- Government authorities when required by law
We do not sell your personal information.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information. While no online system can guarantee absolute security, we take appropriate measures to help protect your information.
Your Privacy Rights
Depending on applicable law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Delete your personal information where legally permitted.
- Request information about how your data is processed.
To submit a privacy request, please email:
Subject:
Privacy Request
Marketing Communications
If you subscribe to marketing emails, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us at:
Complaints
If you have questions or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:
We aim to acknowledge complaints within 2 business days and resolve them within 10 business days, where reasonably possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Sweet Candy
Email: sweetcandysupport@gmail.com
Terms of Service
Terms of Service
Last Updated: July 2026
Welcome to Sweet Candy. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. General
By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian to use this website.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.
2. Products
We strive to display all products, descriptions, images, and prices as accurately as possible. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.
Product availability is subject to stock availability and may change without notice.
3. Pricing
All prices displayed on the website are shown in the selected currency where applicable.
Prices are subject to change without prior notice.
4. Orders
By placing an order, you agree that all information provided is accurate and complete.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
- Payment authorization failure
If an order is canceled after payment has been received, a refund will be issued using the original payment method where applicable.
5. Payments
We accept secure payment methods available during checkout.
All payment transactions are processed through trusted third-party payment providers.
6. Shipping
Orders are fulfilled by our trusted supplier and shipped to the address provided during checkout.
Delivery times are estimates and are not guaranteed. Delays caused by customs, weather, carriers, or other circumstances beyond our control may occur.
Please refer to our Shipping Policy for additional information.
7. Returns and Refunds
Our Return and Refund Policy explains the conditions under which refunds are accepted.
By placing an order, you acknowledge that you have read our Return and Refund Policy.
8. Intellectual Property
All website content, including logos, graphics, images, text, and design, is the property of Sweet Candy unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Sweet Candy shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of this website or any purchased products.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the business location of Sweet Candy, unless otherwise required by applicable consumer protection laws.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Sweet Candy
Email: sweetcandysupport@gmail.com
Contact Information
For policy or order questions, contact our support team.
- Business days
- Saturday to Wednesday